Development of the CRM system

Development of the CRM system

Development of the CRM system
Client
French telecommunications operator
industry
IT/High-Tech
Competence center
Software Development
Technologies
PeopleSoft CRM, Oracle PL/SQL, webMethods, Crystal Reports
Project description

The goal of the project was to develop a CRM system based on Oracle PeopleSoft with additional functionalities and to ensure the system's compliance with UKE regulations. The development of functionality assumed handling of notifications and complaints, as well as a change in the operational reporting module.