II and III line of IT support

II and III line of IT support

II and III line of IT support
Client
An American company from the logistics industry
industry
Production and services
Competence center
Software Development
Technologies
Microsoft, Web Services, Website
Project description

The goal of the project was to create teams and take over from the client the 2nd and 3rd lines of support in the area of handling and resolving IT notifications for internal users located in: France, Spain, Germany, Scandinavia, Italy and Great Britain.