{"id":60599,"date":"2026-06-10T11:18:16","date_gmt":"2026-06-10T09:18:16","guid":{"rendered":"https:\/\/astek.pl\/job\/associate-otc-full-remote-f-m\/"},"modified":"2026-07-10T14:54:40","modified_gmt":"2026-07-10T12:54:40","slug":"associate-otc-full-remote-f-m","status":"publish","type":"job_listing","link":"https:\/\/astek.pl\/en\/job\/associate-otc-full-remote-f-m\/","title":{"rendered":"Associate OTC &#8211; Full remote (F\/M)"},"content":{"rendered":"<p><strong>Astek<\/strong><\/p>\n<p><strong>Founded in France in 1988, Astek is a global player in engineering and technology consulting, present on five continents. With its expertise in many industrial and tertiary sectors, it supports its international clients in the intelligent deployment of their products and services, and in the implementation of their digital transformation.<\/strong><\/p>\n<p>Since its creation, the Group has based its development on a strong culture of entrepreneurship and innovation, and on the support and skills development of its <strong>10 000 employees<\/strong> who are committed every day to promoting combination of digital technologies and complex systems engineering.<\/p>\n<p><strong>Join a Group rapidly developing in France and around the world, with a turnover of 730M\u20ac in 2025.<\/strong><\/p>\n<p>More on the Group on our website https:\/\/astek.net.<\/p>\n<p><span style=\"font-size: 16px\"><strong>Position<\/strong><\/span><\/p>\n<p>We are currently looking for a candidate for the position of Associate OTC (he\/she) for our client from the medical technology industry.<\/p>\n<p><span style=\"font-size: 16px\"><strong>Additional information<\/strong><\/span><\/p>\n<p>The Associate OTC (Disputes) role is focused on managing and resolving customer disputes related to invoices, payments, pricing discrepancies, deliveries, and other order-to-cash processes. The position requires close cooperation with customers and cross-functional teams to investigate issues, coordinate resolutions, and ensure proper documentation and tracking of dispute cases. A key responsibility is identifying root causes of recurring disputes and driving process improvements to prevent similar issues in the future. This is a fully remote, 6-month temporary assignment created to support a high volume of customer disputes while the organization implements upstream process and technology improvements.\u00a0<\/p>\n<p><strong>Offered salary<\/strong><\/p>\n<p>Salary: from 6000 to 7000 PLN gross\/month, depending on experience and competences.<\/p>\n<p><span style=\"font-size: 16px\"><strong>You\u2019re ideal for this role if you:<\/strong><\/span><\/p>\n<ul>\n<li>Have experience in OTC, Customer Service, Order Management, Accounts Receivable, or Dispute Management<\/li>\n<li>Are fluent in Spanish (written and spoken) and have a good command of English<\/li>\n<li>Can effectively investigate and resolve customer disputes related to invoices, payments, pricing, and deliveries<\/li>\n<li>Have experience collaborating with customers and cross-functional teams in an international environment<\/li>\n<li>Are well-organized and able to manage multiple cases simultaneously<\/li>\n<li>Have basic Excel skills<\/li>\n<li>Thrive in a fast-paced, high-volume environment<\/li>\n<li style=\"margin-left: 1.5em\"><span style=\"color: rgba(34, 51, 84, 1); background-color: rgba(255, 255, 255, 1); font-size: 16px; font-family: Poppins\">Experience working with SAP<\/span><\/li>\n<li style=\"margin-left: 1.5em\"><span style=\"color: rgba(34, 51, 84, 1); background-color: rgba(255, 255, 255, 1); font-size: 16px; font-family: Poppins\">Experience with GetPaid, Esker, or EDI tools<\/span><\/li>\n<li style=\"margin-left: 1.5em\"><span style=\"color: rgba(34, 51, 84, 1); background-color: rgba(255, 255, 255, 1); font-size: 16px; font-family: Poppins\">Previous experience in a Shared Services Center (SSC) or international finance operations environment<\/span>\u00a0<\/li>\n<\/ul>\n<p style=\"margin-left: 16.5673px\"><span style=\"color: rgba(0, 0, 0, 1); background-color: rgba(0, 0, 0, 0); font-size: 16px; font-family: Poppins\"><strong>Your day-to-day responsibilities include:\u200b<\/strong><\/span><span style=\"font-size: 16px; font-family: Poppins\"><strong> <\/strong><\/span><\/p>\n<ul>\n<li>Managing and resolving customer disputes related to invoices, payments, pricing discrepancies, and deliveries<\/li>\n<li>Communicating with customers to provide updates and supporting documentation regarding dispute resolution<\/li>\n<li>Investigating dispute root causes and coordinating corrective actions with relevant internal teams<\/li>\n<li>Collaborating with Customer Service, Sales, Finance, Logistics, and other departments to resolve customer queries<\/li>\n<li>Ensuring all dispute cases and customer interactions are accurately documented and tracked in the system<\/li>\n<li>Monitoring dispute volumes, reporting key metrics, and escalating risks when necessary<\/li>\n<li>Supporting the maintenance of accurate customer master data<\/li>\n<li>Driving continuous process improvements to reduce recurring disputes and enhance operational efficiency<\/li>\n<li>Ensuring compliance with company policies, procedures, and finance governance requirements<\/li>\n<li>Working with OTC tools such as SAP, GetPaid, Esker, and EDI to support dispute management activities<\/li>\n<\/ul>\n<p><strong>Recruitment process<\/strong><\/p>\n<p>Call with our Recruiter -> Call with our Business Manager -> Meeting with Client<\/p>\n<p><em>If necessary, after call with the Recruiter, we also invite you to an additional technical verification stage.<\/em><\/p>\n<p><strong>Need more information? Contact me: irma.przetacznik@astek.net<\/strong><\/p>\n<p><strong>What we offer<\/strong><\/p>\n<ul>\n<li>Long-term collaboration<\/li>\n<li>Technical training, certifications, and skills development<\/li>\n<li>Competence Center mentoring &#8211; being a member of the Competence Center community from day one is an opportunity to develop your skills, participate in various conferences, and share knowledge and experience with people who face the same challenges every day<\/li>\n<li>Clear career path<\/li>\n<li>Employee benefits package (Multisport, private healthcare, life insurance)<\/li>\n<li>Friendly working atmosphere, team-building events, and team-building meetings<\/li>\n<\/ul>\n<p><strong>Referral system<\/strong><\/p>\n<p>It\u2019s not about you? Recommend us your friend and get a bonus up to 7,000 PLN<\/p>\n<p>Link: https:\/\/astek.pl\/system-rekomendacji\/<\/p>\n<p><strong>Information clause<\/strong><\/p>\n<p>The controller of the personal data is ASTEK Polska sp. z o.o. with its registered office in Warsaw, Al. Jana Paw\u0142a II 22, 00-133 Warszawa, Poland. You have the right to access your data, the right to request deletion of data, etc. Detailed information regarding processing can be found HERE: <a href=\"http:\/\/astek.pl\/polityka-prywatnosci\">http:\/\/astek.pl\/polityka-prywatnosci<\/a><\/p>\n<p>You have the right to withdraw your consent at any time. If you withdraw your consent, please contact us by e-mail at <em>privacy@astek.net<\/em> or in writing to the administrator&#8217;s address.<\/p>\n<p>Procedure for reporting by whistleblowers at ASTEK Polska sp. z o. o. [<a href=\"https:\/\/astek.pl\/sygnalisci\/\">Link<\/a>]<\/p>\n<p><strong>Ref number<\/strong><\/p>\n<p>AO232226<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"_promoted":"","_job_location":"Wroclaw","_application":"irma.przetacznik@astek.net","_company_name":"Astek","_company_website":"https:\/\/astek.pl","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[125],"job-types":[101],"class_list":["post-60599","job_listing","type-job_listing","status-publish","hentry","job-type-full-time-job"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Associate OTC - Full remote (F\/M) - Astek in Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/astek.pl\/en\/job\/associate-otc-full-remote-f-m\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Associate OTC - Full remote (F\/M) - Astek in Poland\" \/>\n<meta property=\"og:description\" content=\"Astek Founded in France in 1988, Astek is a global player in engineering and technology consulting, present on five continents. 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