{"id":54216,"date":"2024-04-17T11:13:26","date_gmt":"2024-04-17T09:13:26","guid":{"rendered":"https:\/\/astek.pl\/competence-centers\/software-development\/2nd-and-3rd-line-it-support\/"},"modified":"2024-09-02T15:02:41","modified_gmt":"2024-09-02T13:02:41","slug":"2nd-and-3rd-line-it-support","status":"publish","type":"page","link":"https:\/\/astek.pl\/en\/competence-centers\/software-development\/2nd-and-3rd-line-it-support\/","title":{"rendered":"2nd and 3rd line IT support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px||19px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.23.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<pee><span><span><a href=\"https:\/\/astek.pl\/en\/\">Home<\/a><\/span><\/span><\/pee>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;RGBA(255,255,255,0)&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;52px&#8221; header_line_height=&#8221;58px&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;38px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;||42px||false|false&#8221; custom_margin_phone=&#8221;||42px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;||0px||false|false&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;42px&#8221; header_font_size_phone=&#8221;42px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; header_line_height_tablet=&#8221;48px&#8221; header_line_height_phone=&#8221;48px&#8221; header_line_height_last_edited=&#8221;on|tablet&#8221; header_2_text_align_tablet=&#8221;&#8221; header_2_text_align_phone=&#8221;center&#8221; header_2_text_align_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;38px&#8221; header_2_font_size_phone=&#8221;38px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height_tablet=&#8221;&#8221; header_2_line_height_phone=&#8221;58px&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>2nd and 3rd line IT support<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;3rem||3rem||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;24px&#8221; header_text_color=&#8221;#FFFFFF&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px||16px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_free_form=&#8221;.strong{||  font-weight :600;||}&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Client<\/strong>:\u00a0<span class=\"Y2IQFc\" lang=\"en\">An American company from the logistics industry<\/span><\/p>\n<p><strong>Industry<\/strong>: Production and services<\/p>\n<p><strong>Competence center<\/strong>: Software Development<\/p>\n<p><strong>Technologies<\/strong>: Microsoft, Web Service, Website WWW<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/astek.pl\/wp-content\/uploads\/2024\/04\/bckg-recomendation-1.png&#8221; background_position=&#8221;top_left&#8221; background_vertical_offset=&#8221;0%&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;100px||100px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; 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header_2_text_align_tablet=&#8221;&#8221; header_2_text_align_phone=&#8221;center&#8221; header_2_text_align_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;38px&#8221; header_2_font_size_phone=&#8221;38px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height_tablet=&#8221;&#8221; header_2_line_height_phone=&#8221;58px&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h2\">Project description<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;23px&#8221; header_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||50px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;font-weight: 300;&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>The aim of the project was to create teams and take over from the client the 2nd and 3rd line of support in the area of \u200b\u200bhandling and resolving IT requests for internal users located in: France, Spain, Germany, Scandinavia, Italy and Great Britain.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f3f3f3&#8243; custom_padding=&#8221;50px||50px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; 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background_enable_color=&#8221;on&#8221; background_image=&#8221;https:\/\/astek.pl\/wp-content\/uploads\/2024\/04\/aplikacja-zamowien-scaled-1.jpeg&#8221; background_enable_image=&#8221;on&#8221; position_origin_a=&#8221;center_center&#8221; custom_padding=&#8221;10%|50px|50px|50px|false|true&#8221; custom_padding_tablet=&#8221;10%|25px|50px|25px|false|true&#8221; custom_padding_phone=&#8221;10%|25px|50px|25px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUyMDQ4In19@&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;border-radius:15px;||justify-content:center!important;||height:410px;||margin-left:50px;||animation: 3s linear 1s infinite running slidein!important;||||&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;border-radius:15px;||justify-content:center!important;||height:410px;||animation: 3s linear 1s infinite running slidein!important;&#8221; custom_css_main_element_phone=&#8221;border-radius:15px;||justify-content:center!important;||height:410px;||animation: 3s linear 1s infinite running slidein!important;&#8221; title_text=&#8221;Document management system DMS, Enterprise content management, B&#8221; sticky_enabled=&#8221;0&#8243;]<span>Industry<\/span><\/p>\n<p><span><\/span><\/p>\n<h3><strong><span style=\"color: #ffffff; font-size: 38px; line-height: 48px;\">Order processing application<\/span><\/strong><\/h3>\n<p><span><\/span><\/p>\n<p><span>Our task was to develop an application aimed at automation and cost optimization in the area of order placement and delivery for the client&#8217;s service customers. The application automates the ordering process and thus reduces operating costs and improves delivery logistics.<\/span><\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/astek.pl\/wp-content\/uploads\/2023\/12\/arrow-white.webp\" width=\"50\" height=\"50\" alt=\"\" class=\"wp-image-51826 alignnone size-full\" \/><\/span>[\/et_pb_tab][et_pb_tab title=&#8221;Migration to Google Cloud&#8221; _builder_version=&#8221;4.24.3&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; body_font=&#8221;|300|||||||&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;18px&#8221; tab_font_size=&#8221;22px&#8221; background_color=&#8221;#f3f3f3&#8243; background_enable_color=&#8221;on&#8221; background_image=&#8221;https:\/\/astek.pl\/wp-content\/uploads\/2024\/03\/system-zarzadzania.jpg&#8221; background_enable_image=&#8221;on&#8221; position_origin_a=&#8221;center_center&#8221; custom_padding=&#8221;10%|50px|50px|50px|false|true&#8221; custom_padding_tablet=&#8221;10%|25px|50px|25px|false|true&#8221; custom_padding_phone=&#8221;10%|25px|50px|25px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUyMDU0In19@&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;border-radius:15px;||justify-content:center!important;||width:100%;||margin-left:50px;||animation: 3s linear 1s infinite running slidein!important;||&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;border-radius:15px;||justify-content:center!important;||width:100%;||animation: 3s linear 1s infinite running slidein!important;||&#8221; custom_css_main_element_phone=&#8221;border-radius:15px;||justify-content:center!important;||width:100%;||animation: 3s linear 1s infinite running slidein!important;||&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>IT\/High-tech<\/span><\/p>\n<p><span><\/span><\/p>\n<h3><strong><span style=\"color: #ffffff; font-size: 38px; line-height: 48px;\">Migration to Google Cloud<\/span><\/strong><\/h3>\n<p><span><\/span><\/p>\n<p><span>The project consisted of migrating the client&#8217;s tools to the Google Cloud environment. To do this, we set up three Scrum teams to rewrite the tools from a currently unsupported and difficult to scale technology to Java 11.<\/span><\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/astek.pl\/wp-content\/uploads\/2023\/12\/arrow-white.webp\" width=\"50\" height=\"50\" alt=\"\" class=\"wp-image-51826 alignnone size-full\" \/><\/span><\/p>\n<p>[\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#00606f&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;50px||50px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|800|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;38px&#8221; custom_margin=&#8221;19px||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Contact us<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;20px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||16px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Do you want to know more? 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