3rd line of support

Client: IT/Financial consulting company

Industry: Banking and Finance

Competence center: MS, Admin and Security

Technologies: Windows/Windows Server, SCOM, SCCM, Azure, Office365, Sharepoint

Project description

Providing a team of Administrators of 3 support lines who are able to respond to received reports from lines 1 and 2. In a short time, including work outside business hours, which allows to shorten the time of processing demanding reports.

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