Technical Support Specialist with French (he/she) – Full remote (F/M)

Astek Poland

Founded in France in 1988, Astek is a global player in engineering and technology consulting, present on five continents. With its expertise in many industrial and tertiary sectors, it supports its international clients in the intelligent deployment of their products and services, and in the implementation of their digital transformation.

Since its creation, the Group has based its development on a strong culture of entrepreneurship and innovation, and on the support and skills development of its 10 000 employees who are committed every day to promoting combination of digital technologies and complex systems engineering.

Join a Group rapidly developing in France and around the world, with a turnover of 705 M€ in 2024.

More on the Group on our website https://astek.net. 

Our projects

At the Engineering Competence Center, we deliver services and projects for the Automotive, Rail, and Oil & Gas sectors. Our specialized engineering teams work within project and competency groups, whose activities we manage. We also conduct training and certification programs to enhance the engineering competencies of our consultants.

Position

We are currently looking for a candidate for the position of Technical Support Specialist with French (he/she) for our client from the software industry.

Offered salary

Salary: from 500 to 600 PLN net/day, depending on experience and competences.

You’re ideal for this role if you:

• Have professional experience in the AEC (Architecture, Engineering, Construction) industry
• Communicate fluently in English and French (written and spoken) – must have
• Enjoy helping people and delivering high-quality customer support
• Have strong problem-solving and analytical skills
• Can work effectively in a fast-changing, international environment
• Are comfortable explaining technical topics in a clear and structured way
• Have hands-on experience with AEC/BIM software such as Revit, AutoCAD, Civil 3D, or similar tools

Nice to have:

• Experience with Navisworks, BIM 360, Autodesk Construction Cloud, Inventor, or Fusion
• Previous experience in technical or customer support
• Knowledge of cloud-based BIM collaboration platforms
• Additional European languages 

Your day-to-day responsibilities include:

• Providing timely, friendly, and effective technical support via phone, web, online forums, and other channels
• Troubleshooting and resolving customer-reported software issues
• Documenting solutions and best practices in clear knowledge base articles
• Researching, reproducing, and verifying product issues
• Managing customer expectations by providing regular updates on case progress
• Participating in proactive support activities such as webinars, online Q&A sessions, and community engagement
• Sharing knowledge internally and contributing to continuous improvement of support processes

Recruitment process

Call with our Recruiter -> Call with our Business Manager -> Meeting with Client

If necessary, after call with the Recruiter, we also invite you to an additional technical verification stage.

Need more information? Contact me: [email protected]

What we offer

• Long-term collaboration
• Technical training, certifications, and skills development
• Competence Center mentoring – being a member of the Competence Center community from day one is an opportunity to develop your skills, participate in various conferences, and share knowledge and experience with people who face the same challenges every day
• Clear career path
• Employee benefits package (Multisport, private healthcare, life insurance)
• Friendly working atmosphere, team-building events, and team-building meetings

Referral system

It’s not about you? Recommend us your friend and get a bonus up to 7,000 PLN

Link: https://astek.pl/system-rekomendacji/

Information clause

The controller of the personal data is ASTEK Polska sp. z o.o. with its registered office in Warsaw, Al. Jana Pawła II 22, 00-133 Warszawa, Poland. You have the right to access your data, the right to request deletion of data, etc. Detailed information regarding processing can be found HERE: https://astek.pl/polityka-prywatnosci

You have the right to withdraw your consent at any time. If you withdraw your consent, please contact us by e-mail at [email protected] or in writing to the administrator’s address.

Procedure for reporting by whistleblowers at ASTEK Polska sp. z o. o. [Link]

Ref number

AO217998